Privacy policy

My Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). My Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.


Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.


Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.


How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services.
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to maintain your account, to arrange for shipping, to enable returns and exchanges, to allow you to post reviews, and to create a customized shopping experience.

Marketing and Advertising.
We may use your personal information to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services based on your activity on the Services.

Security and Fraud Prevention.
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect or investigate fraudulent or malicious activity, and secure our services.

Communicating with You.
We use your personal information to provide customer support and maintain our relationship with you.

Legal Reasons.
We use your personal information to comply with law, respond to legal requests, participate in legal proceedings, or enforce our policies.


How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • With Shopify, vendors and service providers (e.g., IT management, payment processors, analytics, customer support, cloud storage, fulfillment and shipping).

  • With business and marketing partners who provide marketing services and personalized advertising.

  • When you direct us to disclose information, such as when shipping products or using social media widgets.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction (e.g., merger or bankruptcy), or to comply with legal obligations.


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Shopify may use your personal information to provide enhanced platform features. To learn more about how Shopify uses your information, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.


Third Party Websites and Links

The Services may link to third-party websites. We are not responsible for the privacy or security of such sites, and you should review their policies independently.


Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, you may contact us to request deletion. We do not knowingly “sell” or “share” the data of users under age 16.


Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee complete security.
We retain personal information for as long as necessary to:

  • maintain your account,

  • provide Services,

  • comply with legal obligations,

  • resolve disputes, or

  • enforce policies.


Your Rights and Choices

Depending on your location, you may have rights such as:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right to Data Portability

  • Managing Communication Preferences (unsubscribe links are provided in marketing emails)

You may exercise your rights through the Services or by contacting us.

We may need to verify your identity before responding to your request. You may authorize an agent to act on your behalf.

We will not discriminate against you for exercising your rights.


Complaints

If you have complaints about how we process your information, you may contact us. Depending on your location, you may also have the right to appeal or contact your data protection authority.


International Transfers

We may transfer, store, and process your information outside your country.
For transfers outside the EEA or UK, we use mechanisms such as Standard Contractual Clauses unless the destination country is deemed adequate.


Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.


Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will update the "Last updated" date and notify you as required by law.


Contact

If you have questions or wish to exercise your rights, please contact us:

Email: subahluthra@gmail.com
Address: Greater Kailash, Greater Kailash, New Delhi, DL, 110048, IN